Orders can be placed on our website 24 hours a day, 7 days a week.
We accept VISA, MasterCard, American Express, Discover Card, PayPal, and personal checks. Debit cards are also welcome but, before making any large purchase, you may need to check with your card's issuing bank to ensure that you are not exceeding your card's daily or transactional limit. We also accept purchase orders from government agencies, educational institutions, and corporations. All purchase orders are subject to credit approval. Please contact our sales team for all purchase order inquiries.
Order Verification / Fraud Prevention
All orders placed through www.Troll-master.com are subject to our verification process for order accuracy and payment validation authorization. For security reasons, we may contact you via email or telephone to request additional information.
In order to protect against fraudulent activity, www.Troll-master.com must verify the bill-to and ship-to address. Please be certain to provide your exact billing address and phone number (the address and phone number your credit card's issuing bank has on file). Incorrect information will cause a delay in the processing time.
If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same address on file at the credit card company.
A confirmation displaying the order number will appear on the checkout page immediately after your order is submitted. You will also receive an order confirmation via email after completing your order online or by phone. An email address* is required so that we may keep you informed concerning the status of your order. If you do not receive the confirmation email, please check to ensure that your Internet Service Provider or email client does not have a filter that is preventing the confirmation email from reaching your Inbox. You should also double check any Junk Mail or Spam email folders, or set your filters to permit emails from OrderSupport@Troll-master.com
*We will never share your email address with unrelated 3rd parties except as is necessary to fulfill transactions that you initiate
Order Processing Time
It may take approximately one to two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen shipping method and the carrier's local delivery guidelines.
Order Change / Cancellation
You may request a change to your order or may cancel it by phone so long as it has not been processed for shipping. Since orders are usually processed quickly, please notify us of an order change or cancellation by emailing to CustomerService@Troll-Master.com calling our Customer Support line at 800-274-1656 to request a change or cancellation.
Notification by email is not recommended due to the speed of processing the order.
We are unable to reinstate an order once it has been cancelled. You must place a new order instead, subject to our current availability and pricing.
Every item sold on our website has an inventory status message alerting you if the item is immediately available or not.
If an item in your order is not in stock, we will not hold the rest of your order until the item is available.* We will ship the available items and backorder the item that is not in stock, provided that the items comprising the rest of your order are not accessories to the backordered item.
In most circumstances, we will ship the backorder shortly after it was ordered. In cases where this is not done, you will be notified. You may always cancel a backorder for a full credit by contacting our customer service department.
Order Acceptance and Limitations
Any order confirmation (electronic or paper receipt) given to you through www.Troll-master.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. www.Troll-master.com reserves the right to decline and cancel an order, or to supply less than the quantity ordered at any time.
www.Troll-master.com will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of Florida. We do NOT charge sales tax on any orders shipped to other states in the USA. A 7% sales tax is automatically calculated on both the value of the product(s) and the shipping charge as is required by Florida state law.
International shipments are generally subject to local import duties and taxes. www.Troll-master.com is not responsible for, nor can offer any specific advice regarding, any customs-related fees that you may incur. For specific information, please consult with your local government import or customs office.
Standard Return Policy
We want you to love the items you purchase from us. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 30 days, subject to the conditions below.
Returned merchandise must be in original condition and include all factory packed accessories and paperwork in the original manufacturer box and packaging with UPC, barcode, and serial number intact when applies.
Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box if applicable.
How to Return
Please contact our Customer Service team by emailing to CustomerService@Troll-master.com or calling 800-274-1656 for a return authorization number (RA number).
867 W Bloomingdale Ave
Brandon FL 33508
Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to Troll-master Inc.
Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.
If you purchased a product from Troll-master Inc. that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.
An item that was discovered to be defective upon receipt can be replaced or repaired as stated in Manufacturer’s warranty.
Damaged or Missing items
Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after the holidays.
Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.
Shipping Options and Destinations
Ground shipping is available to home addresses and PO Box in the contiguous United States. This excludes orders shipping in Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and outside the US.
Express /Air Shipping
Express / Air shipping is available to home addresses and PO Box in the contiguous United States, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and outside the US.
Mail box drop off locations
Hotels, Motels, etc.
Trade Shows, Conventions, Conferences
This web site and the information provided herein are provided on an "as is" basis. Neither www.Troll-Master.com nor its parent company, affiliates, nor each of their representative officers, directors, employees, and agents warrant that the use of the www.Troll-Master.com site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness, or reliability of the content provided on the site.
We will make every effort and use every good measure to deliver your order on time. www.Troll-Master.com will not be responsible for any delay of the shipment during transit, for reasons including, but not limited to, negligence by the shipping carrier, employee strikes, and weather.
Limitation of Liability
Under no circumstances shall www.Troll-Master.com or its associates be liable for any direct, indirect, incidental, or consequential damages that result from your use of or inability to use the www.Troll-Master.com site or from products or services offered on the site including, but not limited to, your reliance on any information obtained from the site or the use of products or services offered on the site that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Product descriptions and images displayed on our site are for quick reference only. www.Troll-Master.com is not responsible for changes or variations in product specifications and/or physical appearance. Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our web site to be listed incorrectly or become outdated without our immediate knowledge. This includes, but is not limited to, preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations, and other variations that may be considered inconsequential by the manufacturer. www.Troll-Master.com relies on the manufacturer to communicate these differences. Presently, we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, www.Troll-Master.com is not responsible for misleading information displayed on our site. If you discovered an error, please contact us and we will correct it.